Orders are, most of the time, packed and ready for shipment within a timeframe of 30 minutes. We are therefore unable to cancel your order. 

Yes you can. Please send an e-mail to support@onroe.us with your order number and the items you'd like to return. You have to return your items within 14 days of receipt.

Please contact us immediately to change your details. If your item has already been shipped, we can not change or re-route your product and you will not be eligible for a refund. It is the responsibility for the customer to ensure all details are correct.

Once you place your order, you will receive an order confirmation within 15 minutes. After your order has shipped, you will receive a shipping confirmation email. Your order can take 3-5 business days to be fulfilled. A friendly reminder that business days do not count as holidays and or weekends.

If you did not receive an order confirmation after placing an order, contact support@onroe.us to verify your email address.

Packages returned to us due to multiple unsuccessful delivery attempts or due to an insufficient address or any reason beyond our control will be issued a store credit (less initial and return shipping fees). Returned parcels can be reshipped at customer request, however, a new shipping fee will incur. 

Kindly note that once the courier scans your package, it is no longer our responsibility if the package is delayed, lost or stolen. If the package never arrived and got lost in transit, and the tracking code marks it as missing, we will send you a replacement or store credit with the total order value.

❊ONROE is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided by the customer.

❊ONROE is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout.

❊We cannot refund shipping costs for shipments that are lost or returned to us due to an error in the address provided.